Client Information
What to Expect
When you make your appointment
You will receive an email that tells you:
Appointment date & time
Your dietitian’s name
Our address and how to find us
Fees and our cancellation policy
The email also contains links to forms that should be filled out before your appointment
Personal information and consent
Medical and food related history
We ask you to fill these out so that your dietitian can be well prepared for your appointment.
How many appointments
will I need?
The number of dietitian appointments you need will depend on your goals, needs, and situation.
Short-term nutrition support
Most people will need at least 3–4 appointments to work through a single nutrition concern. This might include support after a new diagnosis, such as diabetes, or help with a specific nutrition goal.
Click below to view our Nutrition Care Packages:
Ongoing or complex support
People with multiple nutrition concerns or more complex needs may benefit from regular ongoing appointments. These may be scheduled:
fortnightly
monthly
every two months
This type of support is common for:
Children who are tube fed
People receiving support for an eating disorder
Individuals with complex medical or feeding needs
A flexible, individual approach
Your dietitian will always work collaboratively with you to decide what feels right for you or your child. Appointment frequency often changes over time, for example:
as your knowledge, skills, and confidence grow
as tube feed tolerance improves
as growth or weight gain becomes more steady and predictable
Our aim is to provide the right level of support at the right time, without overloading you or rushing the process.
On the day
Starting with a dietitian can feel like a big step. Our goal is to help you feel comfortable, heard, and supported from the very first session.
Appointment length
The first appointment usually lasts 50-60 minutes. Our appointments for NDIS participants are longer, usually 60–75 minutes, as they typically involve more complex eating and feeding situations.
Weighing and measurements
Adults are not routinely weighed or measured at Nourish & Thrive. We will only suggest this if there is a clear clinical reason, and only with your consent.
Getting to know you
Your dietitian will take time to get to know you, or your child and family, and understand your unique situation. Along with your completed forms, they will explore your nutrition and feeding concerns, challenges, and goals. This may include discussing in more detail:
medical history
family and social environment
development, disability or neurodivergence
current supports and daily routines
Food records and mealtime environment
You may be asked to keep a simple food record. If this is needed, your dietitian will provide clear instructions and easy-to-use tools. Caregivers may be invited to share a short video of a typical mealtime for a child. This can help your dietitian better understand what is happening at home.
Complex nutrition or feeding needs
In more complex nutrition or feeding situations, the assessment process may take two to three appointments. This allows time to fully understand needs and plan support without rushing.
Creating a plan together
Once your dietitian has a clear understanding of your needs, you will work together to:
set practical and meaningful goals
plan education or ongoing supports needed
develop nutrition and/or feeding strategies
Your dietitian will write down the agreed plan or send it to you after the session. You will always have time to ask questions, check your understanding, and move at a pace that feels right for you.
Working with your care team
If you were referred by your GP, paediatrician, or support coordinator, your dietitian will send them a summary letter with your consent. For Medicare referrals this is a requirement.
This helps keep everyone involved in your care informed and aligned.
Fees
(subject to regular review)
-
Payment is required before or at the conclusion of your appointment.
-
EFTPOS / credit card / online payments are preferred.
-
We do not keep cash onsite - if paying cash please bring the exact payment.
-
If you are a plan managed NDIS client we will invoice your plan manager after your appointment
Private Consultations
Initial Consultation
(standard)
$210
60min including non face-to-face time*
Follow-up Consultation
(standard)
$157.50
45 min including non face-to-face time*
Follow-up Consultation
(extended / complex)
$210
60 min including non face-to-face time*
*Non face to face time allows your clinician to do required preparation and follow-up including review of pre-assessment forms and ensuring compliance with medicolegal documentation requirements.
NDIS Consultations
Rates are based on the current NDIS price guide.
Available for plan managed and self-managed participants.
Initial Consultation
(120 mins)
$377.98
60-75 min + 45-60 min non face-to-face time**
Ongoing Consultations
& non face-to-face time
$188.99
per hour
**Non face to face time allows your clinician preparation for and follow-up of your appointment/s.
It includes:
-
review of pre-appointment forms and dietitian handover;
-
documentation;
-
initial growth chart plotting;
-
correspondence with support coordinator;
-
arrangement of HEN samples and registration;
-
formula calculations & adjustments;
-
nutritional analysis;
-
feeding plan development;
-
personalised resource development;
-
case conferencing;
-
liaison with client team members;
-
mandatory NDIS reports;
-
travel for home visits.
Rebates
Medicare
A Medicare rebate is payable to you if you are referred to Nourish & Thrive by your GP under the following programs:
Chronic Condition Management Plan (GPCCMP)
Chronic Disease Management Plan (GPMP) + Team Care Arrangement (TCA) - prior to 1st July 2025
Eating Disorder Plan (EDP)
Clients with these referrals are eligible for:
Up to 5 appointments per year (GPCCMP) OR
Up to 10 appointments per year (GPCCMP - Aboriginal & Torres Strait Islander people) OR
20 appointments per year under an EDP
The Medicare rebate from 1st July 2025 is $61.80 per appointment.
Your Medicare rebate is processed by us when you attend the clinic and pay for your appointment. For telehealth appointments your Medicare rebate is claimable directly from Medicare after your appointment is paid for.
Your appointment fee does not change if you have a Medicare referral from your GP.
Private Health Funds
Nourish & Thrive is registered with all private health insurers.
We can provide on the spot rebates with HICAPS for most private health insurers, requiring you only to pay the difference between the rebate and your appointment fee.
If HICAPS is not applicable to your health insurer you can claim your rebate from them after your appointment is paid for.
Department of Veteran Affairs (DVA)
Nourish & Thrive is a registered provider for DVA.
Clients referred who are a DVA Gold Card holder or White Card holder with a relevant condition and a DVA referral are not required to pay for their appointments.